.png)
Customer Service
Virtual Operations Assistant (Pokémon & Trading Card Industry)
We are currently seeking a reliable, organized, and detail-oriented Virtual Operations Assistant to support the daily operations of our Pokémon and trading card business. This remote position involves assisting with product management, inventory records, order coordination, marketplace operations, research, administrative tasks, and general business support.
Daily Operations Support: Assist with routine operational and administrative tasks to ensure smooth day-to-day business activities.
Product Management: Organize and maintain product information for Pokémon cards, trading cards, sealed products, collectibles, and related merchandise.
Product Listing Support: Create, update, and review product listings across e-commerce platforms, ensuring titles, descriptions, images, pricing, and product information are accurate.
Inventory Management: Update stock quantities, maintain inventory records, track incoming and outgoing products, and identify inventory discrepancies.
Order Coordination: Review customer orders, verify order details, update order statuses, and coordinate with the fulfillment or packing team when required.
Marketplace Operations: Assist with daily activities across platforms such as eBay, Shopee, TikTok Shop, Shopify, Amazon, or other online marketplaces.
Trading Card Research: Research Pokémon cards, trading card sets, rarity, pricing, recent sales, market trends, and product information.
Pricing Support: Monitor competitor prices and recent market transactions to assist with pricing updates and product evaluation.
Spreadsheet Management: Maintain product, inventory, sales, pricing, order, and operational records using Google Sheets or Microsoft Excel.
Data Entry: Accurately input and update large amounts of product and operational data into internal systems and spreadsheets.
Customer Support Assistance: Help respond to basic customer inquiries regarding product availability, orders, shipping, and general product information.
Shipping & Order Tracking: Monitor tracking information, identify delayed or returned shipments, and update relevant records.
Administrative Support: Assist with documentation, file organization, reports, task tracking, and other general administrative responsibilities.
Quality Control: Review listings, product information, inventory records, and order details to identify and correct errors.
Team Coordination: Communicate with team members regarding inventory updates, listing issues, order problems, pricing changes, and operational priorities.
Market Monitoring: Stay updated on Pokémon TCG releases, popular cards, upcoming sets, collectible trends, and changes in market demand.
Process Improvement: Identify repetitive tasks or operational issues and suggest ways to improve efficiency and accuracy.
Salary:
€40 - €80/hour
Location:
Remote / Work from Home
Job Type:
Part Time or Full Time
Benefits
Work from the comfort of your own home.
Flexible working hours.
Opportunity to work in the Pokémon and trading card industry.
Gain experience in e-commerce, operations, inventory management, and online marketplaces.
Learn more about Pokémon TCG products, collectibles, pricing, and market trends.
Opportunities for professional growth and career development.
Exposure to different areas of an online trading card business.
Work with a growing team in a fast-moving collectibles industry.
Requirements
Experience: No experience required. Training can be provided. Previous experience in virtual assistance, e-commerce, operations, administration, trading cards, or online marketplaces is an advantage.
Pokémon & Trading Card Knowledge: Basic knowledge or strong interest in Pokémon Trading Cards and other collectible card games is preferred.
Computer Skills: Comfortable using Google Sheets, Microsoft Excel, Google Drive, email, and other online collaboration tools.
E-commerce Knowledge: Familiarity with platforms such as eBay, Shopee, TikTok Shop, Shopify, Amazon, or similar marketplaces is an advantage.
Research Skills: Ability to research product information, trading card prices, recent sales, and market trends accurately.
Data Entry Skills: Able to enter and manage information accurately, efficiently, and consistently.
Attention to Detail: Strong attention to detail when handling product names, card numbers, inventory quantities, prices, orders, and operational records.
Organization: Strong organizational skills with the ability to manage multiple tasks and maintain accurate records.
Communication Skills: Good written communication skills for working remotely and coordinating with team members.
Time Management: Ability to prioritize tasks, manage daily responsibilities, and meet deadlines.
Problem Solving: Able to identify operational issues, investigate discrepancies, and assist with practical solutions.
Responsibility: Reliable, proactive, disciplined, and able to work independently with minimal supervision.
Adaptability: Willing to learn new systems, processes, marketplaces, and trading card knowledge as the business grows.
Interest in Collectibles: A genuine interest in Pokémon, trading cards, collectibles, gaming, or e-commerce is highly preferred.