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Customer Service
Online Store Assistant (Trading Card Industry)
We are currently seeking a motivated and detail-oriented Online Store Assistant to join our team. This remote position involves supporting the daily operations of our trading card e-commerce business, including product management, order processing, inventory updates, and customer support.
Product Management: Assist with uploading and maintaining trading card product listings across online marketplaces and store platforms.
Inventory Updates: Monitor stock levels and update inventory records to ensure accurate product availability.
Order Processing: Review, organize, and process customer orders efficiently and accurately.
Product Research: Verify card information, pricing, rarity, and product details before publishing listings.
Customer Support: Respond to customer inquiries regarding products, orders, shipping, and general store information.
Marketplace Operations: Support daily activities on e-commerce platforms such as eBay, Shopify, TCGplayer, and other trading card marketplaces.
Data Entry: Maintain accurate records of products, inventory, and customer transactions.
Quality Control: Review listings and store content to ensure accuracy, consistency, and compliance with company standards.
Team Collaboration: Work closely with inventory, operations, and customer support teams to ensure smooth business operations.
Salary:
€40 - €80/hour
Location:
Remote / Work from Home
Job Type:
Part Time or Full Time
Benefits
Work from the comfort of your own home.
Flexible working hours.
Comprehensive training provided.
Opportunities for career advancement within the trading card industry.
Exposure to Pokémon, sports cards, and collectible card markets.
Supportive and collaborative team environment.
Performance-based incentives and growth opportunities.
Requirements
No experience required.
Computer Skills: Basic knowledge of online platforms, internet browsing, and data entry.
Attention to Detail: Ability to accurately manage product information, inventory records, and customer orders.
Organization Skills: Strong ability to manage multiple tasks and maintain structured records.
Communication Skills: Excellent written and verbal communication skills for customer and team interactions.
Customer Service Mindset: Ability to provide professional and friendly support to customers.
Reliability: Dependable, self-motivated, and capable of working independently.
Interest in Trading Cards: Familiarity with Pokémon cards, sports cards, or collectibles is beneficial but not required.
Time Management: Ability to prioritize tasks and meet deadlines in a remote work environment.